Sr Customer Success Manager
Job summaryDo you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Hardlines-Strategic Account Services, you will work with Amazon's top vendor partners, influencing growth across their businesses on Amazon.
com and improving end-customer experience.
You will provide data driven strategic insights and ensure high operational standards.
Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.
The Hardlines Strategic Account Services Team works with Vendors who sell products such as:
Consumer Electronics (Video Games, Home Ent.
, Software, Musical Instruments, etc.
) Home (Pet Products, Toys, Furniture, Kitchen, Music/Video, etc.
) Recreational & Vocational (Sports & Outdoors, Automotive, Tools, etc.
) Business, Industrial & Scientific Supplies (Education, Construction, Hospitality, Manufacturing, etc.
)Our goals include providing the best vendor experience, a rewarding Account Manager experience, and ultimately to enhance the experience of our end customers.
You will collaborate with a team of 6-10 Account Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon's millions of customers.
The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement.
Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team.
We work hard to ensure your individual professional growth.
Daily Roles and
Responsibilities:
Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projects.
Estimated Salary: $20 to $28 per hour based on qualifications.
com and improving end-customer experience.
You will provide data driven strategic insights and ensure high operational standards.
Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.
The Hardlines Strategic Account Services Team works with Vendors who sell products such as:
Consumer Electronics (Video Games, Home Ent.
, Software, Musical Instruments, etc.
) Home (Pet Products, Toys, Furniture, Kitchen, Music/Video, etc.
) Recreational & Vocational (Sports & Outdoors, Automotive, Tools, etc.
) Business, Industrial & Scientific Supplies (Education, Construction, Hospitality, Manufacturing, etc.
)Our goals include providing the best vendor experience, a rewarding Account Manager experience, and ultimately to enhance the experience of our end customers.
You will collaborate with a team of 6-10 Account Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon's millions of customers.
The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement.
Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team.
We work hard to ensure your individual professional growth.
Daily Roles and
Responsibilities:
Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projects.
Estimated Salary: $20 to $28 per hour based on qualifications.
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