Mgr, Customer Success Mgmt, Hardlines-Strategic Account Services
Job summary Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses?As a Manager, Customer Success Management with Hardlines-Strategic Account Services, you will lead a team of Account Managers responsible for influencing growth across the businesses of Amazon's top vendor partners while improving end-customer experience.
You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills.
You will help Account Managers identify and execute new selection, merchandising, and operational improvements.
You will own your team's business growth, employee lifecycle, and team culture.
The Hardlines Strategic Account Services Team works with Vendors who sell products such as:
Consumer Electronics (Video Games, Home Ent.
, Software, Musical Instruments, etc.
) Home (Pet Products, Toys, Furniture, Kitchen, Music/Video, etc.
) Recreational & Vocational (Sports & Outdoors, Automotive, Tools, etc.
) Business, Industrial & Scientific Supplies (Education, Construction, Hospitality, Manufacturing, etc.
)Our goals include providing the best vendor experience, a rewarding Account Manager experience, and ultimately to enhance the experience of our end customers.
Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon's millions of customers.
Daily Roles and
Responsibilities:
Lead a team of 3-10 Account Managers Lead employee lifecycle, including screening, interviewing, onboarding, training, performance management, and career development Align vendors with Account Managers based on complexity Set and manage end-to-end goals for your team in alignment with organizational goals Cultivate a team culture that optimizes for employee satisfaction while achieving goals Establish a weekly cadence of 1:
1s and team meetings Meet with vendors quarterly to understand concerns, double down on wins, and provide strategic oversight Partner with Account Managers & internal stakeholders to develop joint vendor business plans Identify, action, and/or advise on how to improve business metrics that drive growth and improve end customer experience Forecast and drive growth for Vendor enrollments Support AM to ensure timely, accurate, and professional operational support to all vendors Identify, solve, and scale process improvements across the team and broader organization Act as a point of escalation for outstanding issues, questions, and concerns Monitor & analyze vendor feedback to improve vendor experience Act as a thought leader to define success criteria and the business needs of vendors Contribute to and lead creation of strategic plans and documents for the organization Contribute to operational planning to drive scalable solutions across the organization Partner with internal stakeholders, such as vendor management, merchant technology, and global account management teams, aligning programs and initiatives to drive growthThe teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement.
We work hard to ensure your individual professional growth.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills.
You will help Account Managers identify and execute new selection, merchandising, and operational improvements.
You will own your team's business growth, employee lifecycle, and team culture.
The Hardlines Strategic Account Services Team works with Vendors who sell products such as:
Consumer Electronics (Video Games, Home Ent.
, Software, Musical Instruments, etc.
) Home (Pet Products, Toys, Furniture, Kitchen, Music/Video, etc.
) Recreational & Vocational (Sports & Outdoors, Automotive, Tools, etc.
) Business, Industrial & Scientific Supplies (Education, Construction, Hospitality, Manufacturing, etc.
)Our goals include providing the best vendor experience, a rewarding Account Manager experience, and ultimately to enhance the experience of our end customers.
Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon's millions of customers.
Daily Roles and
Responsibilities:
Lead a team of 3-10 Account Managers Lead employee lifecycle, including screening, interviewing, onboarding, training, performance management, and career development Align vendors with Account Managers based on complexity Set and manage end-to-end goals for your team in alignment with organizational goals Cultivate a team culture that optimizes for employee satisfaction while achieving goals Establish a weekly cadence of 1:
1s and team meetings Meet with vendors quarterly to understand concerns, double down on wins, and provide strategic oversight Partner with Account Managers & internal stakeholders to develop joint vendor business plans Identify, action, and/or advise on how to improve business metrics that drive growth and improve end customer experience Forecast and drive growth for Vendor enrollments Support AM to ensure timely, accurate, and professional operational support to all vendors Identify, solve, and scale process improvements across the team and broader organization Act as a point of escalation for outstanding issues, questions, and concerns Monitor & analyze vendor feedback to improve vendor experience Act as a thought leader to define success criteria and the business needs of vendors Contribute to and lead creation of strategic plans and documents for the organization Contribute to operational planning to drive scalable solutions across the organization Partner with internal stakeholders, such as vendor management, merchant technology, and global account management teams, aligning programs and initiatives to drive growthThe teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement.
We work hard to ensure your individual professional growth.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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