Manager, eCommerce & Label Services
We are UMG, the Universal Music Group.
We are the world's leading music company.
In everything we do, we are committed to artistry, innovation and entrepreneurship.
We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
How we LEAD:
Merchandise and commerce is becoming part of the fabric of music culture.
For artists, it's a way to develop and further articulate their brand.
For fans, it's another pathway to connecting with an artist and the culture they represent.
Fame House, UMG's US eCommerce team, is looking for a Manager, eCommerce & Artist Services to join our team, sitting in a cross-functional team dedicated to supporting UMG's initiatives.
This role will provide best-in-class service for a select number of our clients' & partners' eCommerce stores, with the primary responsibility of project managing the end-to-end eCommerce process including store planning, product launches, and coordination with internal departments and stakeholders.
You'll have the opportunity to work across a number of different client groups, including key label partners (Virgin Music Group, Universal Music Latin Entertainment) and select special projects.
How you'll CREATE:
Act as primary point of contact for a select number of our client's online stores, funneling all production, marketing and creative requests from them to Fame House's internal teams.
Build and maintain relationships and trust across client roster to ensure UMG, Fame House, and our Partners are in the best position possible with the client.
Drive store planning, release and program management across our partners' eCommerce rights, working in close collaboration with merchandise rights owners (ROs) to integrate eCommerce into always-on artist planning.
Ensure all internal stakeholders are aware of incoming eCommerce drops or promotions, as well as specific client requirements/needs for each initiative.
Work with the client to make sure we receive all of the info needed to execute marketing and creative (product sheet, pricing, descriptions, context to the drop, creative guidelines, etc.
).
Project Manage follow-throughs and logistics for any approved and active campaigns.
Proactively identify opportunities to add value to client relationships and work with internal teams to execute against them (e.
g.
marketing campaign proposals, insights reporting, etc.
).
Manage workflow against client SOW, as well as standard turnaround times for requests.
Work to identify client needs that will involve an exception to our standard turnaround times; coordinate internally to ensure we are able to deliver against client needs appropriately.
Track resourcing against client priorities, ensuring both internal and client alignment on how resources are allocated against stores and campaigns.
Report on drop alerts, sales recaps, and marketing data to all relevant parties (label, manager etc) around high profile program activity.
Keep abreast of evolving music industry, eCommerce, and digital marketing trends and technologies Bring your VIBE:
3-4
years of relevant internship or full-time work experience, preferably in music & entertainment or eCommerce Excellent communication and interpersonal skills (verbal and written) Meticulous attention to detail and follow through Extremely organized with superior time management skills Ability to multitask and prioritize under tight schedules while maintaining production of high quality work Pro-active is your middle name.
Excellent at providing information to team members before they even get the chance to ask you for what they need.
Self-accountability to follow-through with proper consistent updates to stakeholders Excellent computer skills, including Microsoft Office, Excel, PowerPoint, Zoom, Slack, and Google docs Positive attitude and team player Experience with Shopify preferred Experience using Monday.
com is a major plus Strong interest in learning more about eCommerce Operations and eCommerce Marketing BA degree in related field preferred Perks Playlist:
Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) A lifetime fertility support allowance of $30,000 to plan participants Student Loan Repayment Assistance and Tuition Reimbursement 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Paid Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent
Disclaimer:
This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
For more information, please click on the following links.
E-Verify Participation Poster:
English / Spanish E-Verify Right to Work Poster:
English Spanish Job Category:
eCommerce Salary Range:
$54,200 - $94,472 The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
All candidates are encouraged to apply.
Recommended Skills Attention To Detail Communication Digital Marketing E Commerce Google Docs Merchandising Estimated Salary: $20 to $28 per hour based on qualifications.
We are the world's leading music company.
In everything we do, we are committed to artistry, innovation and entrepreneurship.
We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries.
We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
How we LEAD:
Merchandise and commerce is becoming part of the fabric of music culture.
For artists, it's a way to develop and further articulate their brand.
For fans, it's another pathway to connecting with an artist and the culture they represent.
Fame House, UMG's US eCommerce team, is looking for a Manager, eCommerce & Artist Services to join our team, sitting in a cross-functional team dedicated to supporting UMG's initiatives.
This role will provide best-in-class service for a select number of our clients' & partners' eCommerce stores, with the primary responsibility of project managing the end-to-end eCommerce process including store planning, product launches, and coordination with internal departments and stakeholders.
You'll have the opportunity to work across a number of different client groups, including key label partners (Virgin Music Group, Universal Music Latin Entertainment) and select special projects.
How you'll CREATE:
Act as primary point of contact for a select number of our client's online stores, funneling all production, marketing and creative requests from them to Fame House's internal teams.
Build and maintain relationships and trust across client roster to ensure UMG, Fame House, and our Partners are in the best position possible with the client.
Drive store planning, release and program management across our partners' eCommerce rights, working in close collaboration with merchandise rights owners (ROs) to integrate eCommerce into always-on artist planning.
Ensure all internal stakeholders are aware of incoming eCommerce drops or promotions, as well as specific client requirements/needs for each initiative.
Work with the client to make sure we receive all of the info needed to execute marketing and creative (product sheet, pricing, descriptions, context to the drop, creative guidelines, etc.
).
Project Manage follow-throughs and logistics for any approved and active campaigns.
Proactively identify opportunities to add value to client relationships and work with internal teams to execute against them (e.
g.
marketing campaign proposals, insights reporting, etc.
).
Manage workflow against client SOW, as well as standard turnaround times for requests.
Work to identify client needs that will involve an exception to our standard turnaround times; coordinate internally to ensure we are able to deliver against client needs appropriately.
Track resourcing against client priorities, ensuring both internal and client alignment on how resources are allocated against stores and campaigns.
Report on drop alerts, sales recaps, and marketing data to all relevant parties (label, manager etc) around high profile program activity.
Keep abreast of evolving music industry, eCommerce, and digital marketing trends and technologies Bring your VIBE:
3-4
years of relevant internship or full-time work experience, preferably in music & entertainment or eCommerce Excellent communication and interpersonal skills (verbal and written) Meticulous attention to detail and follow through Extremely organized with superior time management skills Ability to multitask and prioritize under tight schedules while maintaining production of high quality work Pro-active is your middle name.
Excellent at providing information to team members before they even get the chance to ask you for what they need.
Self-accountability to follow-through with proper consistent updates to stakeholders Excellent computer skills, including Microsoft Office, Excel, PowerPoint, Zoom, Slack, and Google docs Positive attitude and team player Experience with Shopify preferred Experience using Monday.
com is a major plus Strong interest in learning more about eCommerce Operations and eCommerce Marketing BA degree in related field preferred Perks Playlist:
Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) A lifetime fertility support allowance of $30,000 to plan participants Student Loan Repayment Assistance and Tuition Reimbursement 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Paid Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent
Disclaimer:
This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
For more information, please click on the following links.
E-Verify Participation Poster:
English / Spanish E-Verify Right to Work Poster:
English Spanish Job Category:
eCommerce Salary Range:
$54,200 - $94,472 The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
All candidates are encouraged to apply.
Recommended Skills Attention To Detail Communication Digital Marketing E Commerce Google Docs Merchandising Estimated Salary: $20 to $28 per hour based on qualifications.
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